About Us

Client Charter

Energy Commission is committed in:

  • Setting up a regulatory system that encourages the electricity and gas industry to be strong and consumers’ interests are protected;
  • Effectively monitoring electricity supply and gas reticulation in terms of its service quality, safety and reasonable price;
  • Carrying out effective legal enforcement; and
  • Providing efficient and friendly services within the stipulated time for licensing and issuance of certificate.

Our commitment to our customers is as follows:

For complainants

  • All complaints will be recorded
  • All complainants will receive acknowledgement of their complaints within 3 working days
  • Complainants will be informed of the status of their complaints as soon as possible, within 15 working days
  • For complaints that require more comprehensive investigation, complainants will be informed of follow-up status from time to time

For applicants 
We will process and approve complete applications for licences and certifications within the stipulated periods as follows:

1. LICENCES WORKING DAYS
  Electricity  
  Private Licence less than 5MW 15
  Renewal of Private Licence less than 5MW 3
  Amendment to Installation Capacity less than 5MW 3
  Private Licence 5MW and above 60
  Public Licence less than 30MW 60
  Provisional Licence 30
     
  Piped Gas  
  Private Gas Licence 1
  Renewal of Private Gas Licence 1
  Gas Utility Licence 60

 

2. COMPETENCY CERTIFICATION WORKING DAYS
 

Electrical Competency (Private Candidates)

 
  Public Notice on Written Examination Application 30 days before application closing date
  Notice on Eligibility to Sit for Written Examination 21 days after application closing date
  Notification of Written Examination Result 30 days after the examination
  Issuance of Certificate of Competency 30 days after notification of practical examination result
  Replacement of Damaged or Lost Certificate 14
  New Registration as Competent Person 1
  Renewal or Cancellation of Registration as Competent Person 1
     
  Gas Competency  
  Notice for Written Examination 30 days before application closing date
  Notice on Eligibility to Sit for Written Examination 30 days after application closing date
  Notification of Written Examination Result 21 days after the examination
  New Registration and Renewal of Registration 1

 

3. ACCREDITATION OF TRAINING INSTITUTION FOR ELECTRICAL AND GAS COMPETENCY WORKING DAYS
  Accreditation  
  Approval as an Accredited Institution 60

 

4. EQUIPMENT APPROVAL WORKING DAYS
  Electrical Equipment  
  Certificate of Approval (COA) to Import, Manufacture, Display, Sell or Advertise 5
  Renewal of COA 1
  Transfer of COA 5
  Change of Name or Business Address in COA 1
     
  Gas Equipment  
  Approval to Manufacture or Import 5
  Approval of Equipment 5
  Renewal to Manufacture or Import 1
  Change of Name or Business Address 1

 

5. REGISTRATION OF INSTALLATIONS WORKING DAYS
  Electrical Installations  
  New Registration 15
  Renewal of Registration 3
  Capacity Amendment and Transfer of Certificate of Registration 3
  Cancellation of Registration 1
     
  Piped Gas Installations  
  Approval to Install 15
  Approval to Operate 7

 

6. REGISTRATION OF CONTRACTORS WORKING DAYS
  Electrical Contractors  
  New Registration, Cancellation and Reinstatement to the Register 3
  Renewal of Registration 1
  Changes in Class of Registration and Relevant Information 3
     
  Piped Gas Contractors  
  New Registration 2
  Renewal of Registration 2

 

7. REGISTRATION OF ELECTRICAL ENERGY MANAGERS WORKING DAYS
  Registration  
  New Registration 45