User Guide

New Complaint

For new complaint, the complainant is required to fill in the mandatory information field so as to facilitate the External Relation and Compliant Management Unit of the Energy Commission in assisting the customer’s needs and requirements.

  • Name, mailing and email address;
  • Name, mailing and email address, telephone number and website address of the company involved in the complaint; and
  • Specific remarks on the complaint.

Review status of Submitted Complaints

Kindly notify the complaint reference number together with any of the following supporting items (IC number, email address or mobile phone number) which has been registered together with the submitted complaint.

Review Complaint service can be used to review all type of complaint which has been logged and recorded into the Energy Commission eAduan Portal.

Kindly contact the External Relations and Consumers Affairs Unit at 03-88708632 or 03-88708674 (9:00 a.m. – 5:00 p.m., Monday to Friday) for further assistance or clarification on eAduan service.

Process Flow for  Complaints