Client Charter
Energy Commission is committed in:
- Setting up a regulatory system that encourages the electricity and gas industry to be strong and consumers’ interests are protected;
- Effectively monitoring electricity supply and gas reticulation in terms of its service quality, safety and reasonable price;
- Carrying out effective legal enforcement; and
- Providing efficient and friendly services within the stipulated time for licensing and issuance of certificate.
Our commitment to our customers is as follows:
For complainants
- All complaints will be recorded
- All complainants will receive acknowledgement of their complaints within 3 working days
- Complainants will be informed of the status of their complaints as soon as possible, within 15 working days
- For complaints that require more comprehensive investigation, complainants will be informed of follow-up status from time to time
For applicants
We will process and approve complete applications for licences and certifications within the stipulated periods as follows:
| 1. | LICENCES | WORKING DAYS |
|---|---|---|
| Electricity | ||
| Private Licence less than 5MW | 15 | |
| Renewal of Private Licence less than 5MW | 3 | |
| Amendment to Installation Capacity less than 5MW | 3 | |
| Private Licence 5MW and above | 60 | |
| Public Licence less than 30MW | 60 | |
| Provisional Licence | 30 | |
| Piped Gas | ||
| Private Gas Licence | 1 | |
| Renewal of Private Gas Licence | 1 | |
| Gas Utility Licence | 60 |
| 2. | COMPETENCY CERTIFICATION | WORKING DAYS |
|---|---|---|
|
Electrical Competency (Private Candidates) |
||
| Public Notice on Written Examination Application | 30 days before application closing date | |
| Notice on Eligibility to Sit for Written Examination | 21 days after application closing date | |
| Notification of Written Examination Result | 30 days after the examination | |
| Issuance of Certificate of Competency | 30 days after notification of practical examination result | |
| Replacement of Damaged or Lost Certificate | 14 | |
| New Registration as Competent Person | 1 | |
| Renewal or Cancellation of Registration as Competent Person | 1 | |
| Gas Competency | ||
| Notice for Written Examination | 30 days before application closing date | |
| Notice on Eligibility to Sit for Written Examination | 30 days after application closing date | |
| Notification of Written Examination Result | 21 days after the examination | |
| New Registration and Renewal of Registration | 1 |
| 3. | ACCREDITATION OF TRAINING INSTITUTION FOR ELECTRICAL AND GAS COMPETENCY | WORKING DAYS |
|---|---|---|
| Accreditation | ||
| Approval as an Accredited Institution | 60 |
| 4. | EQUIPMENT APPROVAL | WORKING DAYS |
| Electrical Equipment | ||
| Certificate of Approval (COA) to Import, Manufacture, Display, Sell or Advertise | 5 | |
| Renewal of COA | 1 | |
| Transfer of COA | 5 | |
| Change of Name or Business Address in COA | 1 | |
| Gas Equipment | ||
| Approval to Manufacture or Import | 5 | |
| Approval of Equipment | 5 | |
| Renewal to Manufacture or Import | 1 | |
| Change of Name or Business Address | 1 |
| 5. | REGISTRATION OF INSTALLATIONS | WORKING DAYS |
|---|---|---|
| Electrical Installations | ||
| New Registration | 15 | |
| Renewal of Registration | 3 | |
| Capacity Amendment and Transfer of Certificate of Registration | 3 | |
| Cancellation of Registration | 1 | |
| Piped Gas Installations | ||
| Approval to Install | 15 | |
| Approval to Operate | 7 |
| 6. | REGISTRATION OF CONTRACTORS | WORKING DAYS |
|---|---|---|
| Electrical Contractors | ||
| New Registration, Cancellation and Reinstatement to the Register | 3 | |
| Renewal of Registration | 1 | |
| Changes in Class of Registration and Relevant Information | 3 | |
| Piped Gas Contractors | ||
| New Registration | 2 | |
| Renewal of Registration | 2 |
| 7. | REGISTRATION OF ELECTRICAL ENERGY MANAGERS | WORKING DAYS |
|---|---|---|
| Registration | ||
| New Registration | 45 |
Energy Commission,
