Introduction New Complaint View Complaint

The Energy Commission eAduan System is an internet based communication platform for customers or users to raise their complaint to the Commission on issues pertaining to the electricity and piped gas supply which covers the following subject matter:>

  • Electricity Supply and Safety;
  • Piped Gas Supply and Safety;
  • Electricity and Gas Competency;
  • Energy Management.

New Complaint

For new complaint, the complainant is required to fill in the mandatory information field so as to facilitate the Consumer Affairs Unit of the Energy Commission in assisting the customer’s needs and requirements.

  • Complainant’s name, mailing address, e-mail, phone number and complaint location address; and
  • Complaint details


Review status of Submitted Complaints

Kindly notify the complaint reference number together with any of the following supporting items (IC number, email address or mobile phone number) which has been registered together with the submitted complaint.

Review Complaint service can be used to review all type of complaint which has been logged and recorded into the Energy Commission eAduan Portal.

Should you need further assistance or explanation, please contact the Consumer Affairs Unit at 03-88708632, 03-88708633 and 03-88708629 (9:00 am – 5:00 pm, Monday – Friday)

Process Flow for Complaints