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Feedback & Complaints
As the regulatory body for Malaysia’s energy industry, the Energy Commission (ST) is responsible for safeguarding consumer interests. This includes overseeing the quality of services provided by licensees in the supply of electricity and piped gas.
This page serves as a guide for consumers on the actions that can be taken when issues arise relating to electricity and piped gas supply.
This page serves as a guide for consumers on the actions that can be taken when issues arise relating to electricity and piped gas supply.
Introduction
ST also provides an online complaint channel, ST Complaint, for electricity and piped gas consumers through the ST Complaint System.
Contact Us
Consumer Affairs Management Section, Compliance and Enforcement Division
Suruhanjaya Tenaga,
Level 6, Menara Z10, 1,
Jalan Alamanda 2, Presint 1,
62000 Putrajaya, Malaysia.
(Monday to Friday, 8:30 am – 5:30 pm excluding public holidays)
Frequently Asked Questions
Lihat Semua
Sekiranya peniaga menjual kelengkapan elektrik yang tidak mendapat Perakuan Kelulusan (COA), apakah hukuman yang boleh dikenakan?
Bagaimanakah cara untuk mengetahui adapter telah diluluskan untuk dijual dan digunakan?
Berapa lamakah proses permohonan Perakuan Kelulusan Baru dan Pembaharuan Perakuan Kelulusan?
Adakah penjualan adapter boleh dibuat tanpa mendapat kelulusan daripada Suruhanjaya Tenaga?
Adakah televisyen yang dijual wajib ditampal dengan label cekap tenaga Suruhanjaya Tenaga?
