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Feedback & Complaints
As the regulatory body for Malaysia’s energy industry, the Energy Commission (ST) is responsible for safeguarding consumer interests. This includes overseeing the quality of services provided by licensees in the supply of electricity and piped gas.
This page serves as a guide for consumers on the actions that can be taken when issues arise relating to electricity and piped gas supply.
This page serves as a guide for consumers on the actions that can be taken when issues arise relating to electricity and piped gas supply.
Introduction
ST also provides an online complaint channel, ST Complaint, for electricity and piped gas consumers through the ST Complaint System.
Contact Us
Consumer Affairs Management Section, Compliance and Enforcement Division
Suruhanjaya Tenaga,
Level 6, Menara Z10, 1,
Jalan Alamanda 2, Presint 1,
62000 Putrajaya, Malaysia.
(Monday to Friday, 8:30 am – 5:30 pm excluding public holidays)
Frequently Asked Questions
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What penalties may be imposed on traders who sell electrical equipment that has not obtained a Certificate of Approval (COA)?
How can I find out whether an adapter has been approved for sale and use?
How long does the application process for a New Certificate of Approval and Renewal of Certificate of Approval take?
Can adapters be sold without obtaining approval from the Energy Commission (Suruhanjaya Tenaga)?
Must televisions sold be affixed with the Energy Commission's energy efficiency label?
