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Who to Contact
Programme/Activity
| Programme/Activity | Scope of Enquiries | |
|---|---|---|
| New Registration or Resignation of Competent Person | ST Regional Office Email Addresses (refer to the email address stated in the application form) |
Enquiries regarding new registration and resignation of competent person (refer to the email address stated in the application form). Note: Applications must be submitted through the ECOS system and will be processed by the relevant ST Regional Office based on the email address stated in the application form. |
| Renewal of Competent Person | ecos_stoc@st.gov.my | Enquiries regarding renewal of competent person. |
| Application and Replacement of Damaged or Lost of Competent Person Certificate | cr@st.gov.my |
Enquiries regarding application and replacement of damaged or lost of competent person certificate.
|
| Registration of Electrical Contractors (All Categories) | ST Regional Office Email Addresses (refer to the email address stated in the application form) | Enquiries regarding registration of electrical contractors (all categories). |
| Registration of Gas Contractor | cr@st.gov.my | Enquiries regarding registration of gas contractor. |
| New Registration of Electrical Installations, Renewal of Expired Electrical Installation Certificates, Renewal of Expired Electrical Installation Certificates with Capacity Amendments, and Applications for Capacity Amendment. | ST Regional Office Email Addresses (refer to the email address stated in the application form) | Enquries regarding new registration of electrical installations, renewal of expired electrical installation certificates, renewal of expired electrical installation certificates with capacity amendments, and applications for capacity amendments. |
| Renewal of Electrical Installation Registration | ecos_stoc@st.gov.my | Enquiries regarding renewal of electrical installations registration. |
| Applications for Private Electrical Licences Below 5 MW | stlicensing@st.gov.my | Enquiries regarding applications for private electrical licences below 5 MW. |
| Renewal of Private Electrical Installation Licences Below 5 MW | ecos_stoc@st.gov.my | Enquiries regarding renewal of private electrical installation licences below 5 MW. |
| Applications for New Private Electrical Installation Licences Below 5 MW and Capacity Amendments to Private Electrical Installations Below 5 MW | ST Regional Office Email Addresses (refer to the email address stated in the application form) | Enquiries regarding applications for new private electrical installation licences below 5 MW and capacity amendments to private electrical installations below 5 MW. |
| Applications for Private Electrical Licences Above 5 MW and Public installation Electricity and Gas Licences. | stlicensing@st.gov.my | Enquiries regarding applications for private electrical licences above 5 MW and public installation electricity and gas licences. |
| Import and manufacture of Electrical Equipment and Certificate of Approval (CoA) / Release Letter (for Electrical Equipment) | kelengkapan@st.gov.my | Importer and manufacturer enquiries on Certificate of Approval (CoA) applications, electrical equipment importation and manufacturing compliance under the GAEE and Electricity Regulations 1994, and Release Letter applications (including Personal Use). |
| Feedback & Complaints | eaduan@st.gov.my | Submission of general public feedback, service grievances, regulatory complaints, or operational issues related to energy utilities. |
| International Relations & Strategic Partnerships in the Energy Sector | sper@st.gov.my | Enquiries regarding international and external relations, stakeholder engagement initiatives, strategic bilateral/multilateral collaborations, and energy sector strategic planning initiatives. |
| Strategic Communications | sc@st.gov.my | General public enquiries, official ST corporate matters, and strategic communications. |
| Suruhanjaya Tenaga Media | media@st.gov.my | Media enquiries, press release requests, interview bookings, and official ST media relations. |
| Diamond Building Visit | visit@st.gov.my | Booking and administrative arrangements for guided educational visits and official delegations to the eco-friendly ST Diamond Building headquarters. |
| Battery Energy Storage System (BESS) | gpbess@st.gov.my | Technical enquiries and clarification on the requirements of the Guidelines on Battery Energy Storage Systems (BESS) Safety, including applicable safety standards, component compliance, system design, installation, electrical protection, testing and commissioning, operation and maintenance, and additional requirements for residential, commercial, industrial, utility-scale and off-grid applications. |
| Malaysia Energy Literacy Program (MELP) | melp@st.gov.my | Enquiries about energy awareness educational campaigns, public outreach modules, and community literacy programs. |
| Suruhanjaya Tenaga's Energy Competency Excellence (ST-ECE) | stece@st.gov.my | Enquiries regarding ST-ECE training standards, competency exams, and professional development programs. |
Energy Transition Programmes
| Programme | Scope of Enquiries | |
|---|---|---|
| Corporate Renewable Energy Supply - Scheme (CRESS) | cress@st.gov.my | Queries regarding the CRESS framework, open-grid access participation, eligible green power producers, and corporate green energy supply arrangements. |
| Community Renewable Energy Aggregation Mechanism (CREAM) | cream@st.gov.my | Enquiries concerning CREAM framework, aggregation models, and local clean energy distribution frameworks. |
| Corporate Green Power Programme (CGPP) | cgpp@st.gov.my | Matters related to Virtual Power Purchase Agreements (VPPAs), developer/corporate consumer applications, and CGPP quota allocations. |
| Green Electricity Tariff (GET) | get@st.gov.my | Questions regarding subscription, eligibility, and billing queries for green energy generated from renewable sources under the GET program. |
| Solar Accelerated Transition Action Programme (Solar ATAP) | atap@st.gov.my | Information and updates regarding Solar ATAP initiatives, adoption guidelines, and technical transition support. |
| Enhanced New Enhanced Dispatch Arrangement (NEDA) | neda@st.gov.my | Technical and administrative enquiries regarding merchant generator registration, power dispatch rules, and market participation under NEDA. |
Energy Efficiency
| Programme/Activity | Scope of Enquiries | |
|---|---|---|
| Energy Consumer | enc@st.gov.my | Communication email related to Energy Consumer (EC) |
| Person in Charge of a Building | pic-building@st.gov.my | Communication email related to Building, Energy Intensity Label |
| Energy Using Product / Certificate of Energy Efficiency (COE) / Minimum Energy Performance Standard (MEPS) | eup@st.gov.my meps@st.gov.my |
Communication email related to energy using products, Certificate of Energy Efficiency (COE) and Minimum Energy Performance Standard (MEPS). Both email address will redirect to the same mailbox. |
| Registered Energy Manager | rem@st.gov.my | Communication email for registration of Energy Manager (REM) |
| Registered Energy Auditor | rea@st.gov.my | Communication email for registration of Energy Auditor (REA) |
| Registered Training Institution | rti@st.gov.my | Communication email for registration of training institution (RTI) |
| Energy Management Information System | emisadmin@st.gov.my | Communication email for query on Energy Management Information System (EMIS) |
Report an Incident
| State | Report Incident |
|---|---|
| Johor | Regional Director - kasim@st.gov.my Regional Email - stjb@st.gov.my |
| Kedah | Regional Director - hisyamudin@st.gov.my Regional Email - stbtw@st.gov.my |
| Kelantan | Regional Director - teratail@st.gov.my Regional Email - stkb@st.gov.my |
| Melaka | Regional Director - faisal@st.gov.my Regional Email - stmlk@st.gov.my |
| Negeri Sembilan | Regional Director - faisal@st.gov.my Regional Email - stmlk@st.gov.my |
| Pahang | Regional Director - norsham@st.gov.my Regional Email - stktn@st.gov.my |
| Penang | Regional Director - hisyamudin@st.gov.my Regional Email - stbtw@st.gov.my |
| Perak | Regional Director - shahrul@st.gov.my Regional Email - stiph@st.gov.my |
| Perlis | Regional Director - hisyamudin@st.gov.my Regional Email - stbtw@st.gov.my |
| Selangor | Regional Director - zulazri@st.gov.my Regional Email - stpj@st.gov.my |
| Terengganu (excluding the districts of Dungun and Kemaman, which fall under the jurisdiction of ST Pahang) | Regional Director - teratail@st.gov.my Regional Email - stkb@st.gov.my |
| Kuala Lumpur | Regional Director - zulazri@st.gov.my Regional Email - stpj@st.gov.my |
| Putrajaya | Regional Director - zulazri@st.gov.my Regional Email - stpj@st.gov.my |