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Who to Contact
Contact by Programme/Activity
| Name | Scope of Enquiries | |
|---|---|---|
| Licensing Section | licensing@st.gov.my | Enquiries regarding electricity and piped gas operational licenses, application status, renewal procedures, and licensing regulatory compliance. |
| Strategy Planning and External Relations Section | spers@st.gov.my | Inquiries regarding international and external relations, stakeholder engagement initiatives, strategic bilateral/multilateral collaborations, and energy sector strategic planning initiatives. |
| Certification and Registration Section | cr@st.gov.my | Information and support for competency certificates, contractor/equipment registration, and professional qualification processing under ST regulatory frameworks. |
| Strategic Communications Section | sc@st.gov.my | General public inquiries, official ST corporate matters, and strategic communications. |
| Integrated Planning and Connectivity Section | ipc@st.gov.my | Inquiries regarding grid connection planning, transmission infrastructure, and integrated power system connectivity. |
| Corporate Renewable Energy Supply - Scheme (CRESS) | cress@st.gov.my | Queries regarding the CRESS framework, open-grid access participation, eligible green power producers, and corporate green energy supply arrangements. |
| Community Renewable Energy Aggregation Mechanism (CREAM) | cream@st.gov.my | Inquiries concerning CREAM framework, aggregation models, and local clean energy distribution frameworks. |
| Corporate Green Power Programme (CGPP) | cgpp@st.gov.my | Matters related to Virtual Power Purchase Agreements (VPPAs), developer/corporate consumer applications, and CGPP quota allocations. |
| Green Electricity Tariff (GET) | get@st.gov.my | Questions regarding subscription, eligibility, and billing queries for green energy generated from renewable sources under the GET program. |
| Solar Accelerated Transition Action Programme (Solar ATAP) | atap@st.gov.my | Information and updates regarding Solar ATAP initiatives, adoption guidelines, and technical transition support. |
| Enhanced New Enhanced Dispatch Arrangement (NEDA) | neda@st.gov.my | Technical and administrative inquiries regarding merchant generator registration, power dispatch rules, and market participation under NEDA. |
| Suruhanjaya Tenaga Media | media@st.gov.my | Media inquiries, press release requests, interview bookings, and official ST media relations. |
| Malaysia Energy Literacy Program (MELP) | melp@st.gov.my | Inquiries about energy awareness educational campaigns, public outreach modules, and community literacy programs. |
| Diamond Building Visit | visit@st.gov.my | Booking and administrative arrangements for guided educational visits and official delegations to the eco-friendly ST Diamond Building headquarters. |
| Feedback & Complaints | eaduan@st.gov.my | Submission of general public feedback, service grievances, regulatory complaints, or operational issues related to energy utilities. |
| Energy Consumer | enc@st.gov.my | Communication email related to Energy Consumer (EC) |
| Person in Charge of a Building | pic-building@st.gov.my | Communication email related to Building, Energy Intensity Label |
| Energy Using Product / Certificate of Energy Efficiency (COE) / Minimum Energy Performance Standard (MEPS) | eup@st.gov.my meps@st.gov.my |
Communication email related to energy using products, Certificate of Energy Efficiency (COE) and Minimum Energy Performance Standard (MEPS). Both email address will redirect to the same mailbox. |
| Registered Energy Manager | rem@st.gov.my | Communication email for registration of Energy Manager (REM) |
| Registered Energy Auditor | rea@st.gov.my | Communication email for registration of Energy Auditor (REA) |
| Registered Training Institution | rti@st.gov.my | Communication email for registration of training institution (RTI) |
| Energy Management Information System | emisadmin@st.gov.my | Communication email for query on Energy Management Information System (EMIS) |
| Suruhanjaya Tenaga's Energy Competency Excellence (ST-ECE) | stece@st.gov.my | Enquiries regarding ST-ECE training standards, competency exams, and professional development programs. |
| Enquiry on Guidelines Battery Energy Storage System (BESS) Safety | gpbess@st.gov.my | Technical queries regarding safety regulations, installation standards, and risk management guidelines for Battery Energy Storage Systems (BESS). |
Report an Incident
| State | Report Incident |
|---|---|
| Johor | Pengarah Kawasan - kasim@st.gov.my Email Kawasan - stjb@st.gov.my |
| Kedah | Pengarah Kawasan - hisyamudin@st.gov.my Email Kawasan - stbtw@st.gov.my |
| Kelantan | Pengarah Kawasan - teratail@st.gov.my Email Kawasan - stkb@st.gov.my |
| Melaka | Pengarah Kawasan - faisal@st.gov.my Email Kawasan - stmlk@st.gov.my |
| Negeri Sembilan | Pengarah Kawasan - faisal@st.gov.my Email Kawasan - stmlk@st.gov.my |
| Pahang | Pengarah Kawasan - abdrahim@st.gov.my Email Kawasan - stktn@st.gov.my |
| Penang | Pengarah Kawasan - hisyamudin@st.gov.my Email Kawasan - stbtw@st.gov.my |
| Perak | Pengarah Kawasan - shahrul@st.gov.my Email Kawasan - stiph@st.gov.my |
| Perlis | Pengarah Kawasan - hisyamudin@st.gov.my Email Kawasan - stbtw@st.gov.my |
| Selangor | Pengarah Kawasan - zulazri@st.gov.my Email Kawasan - stpj@st.gov.my |
| Terengganu | Pengarah Kawasan - teratail@st.gov.my Email Kawasan - stkb@st.gov.my |
| Kuala Lumpur | Pengarah Kawasan - zulazri@st.gov.my Email Kawasan - stpj@st.gov.my |
| Putrajaya | Pengarah Kawasan - zulazri@st.gov.my Email Kawasan - stpj@st.gov.my |