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Who to Contact
Programme/Activity
| Programme/Activity | Scope of Enquiries | |
|---|---|---|
| Registration, Renewal, or Cancellation of Competent Person Registration | oc@st.gov.my | Inquiries regarding registration, renewal, or cancellation of competent person registration. |
| Application or Renewal of Competent Person Certificate | cr@st.gov.my | Inquiries regarding application or renewal of competent person certificates. |
| Registration of Electrical or Gas Contractor | so@st.gov.my | Inquiries regarding registration of electrical or gas contractors. |
| Registration of Electrical Installation | so@st.gov.my | Inquiries regarding registration of electrical installations. |
| Application for Private / Public Installation Electricity or Gas License | licensing@st.gov.my | Inquiries regarding application for private or public installation electricity or gas licenses. |
| Import of Electrical Equipment and Release Letter (Certificate of Approval (CoA) for Electrical Equipment | kelengkapan@st.gov.my | Inquiries regarding Certificate of Approval (CoA) applications, electrical equipment importation compliance under GAEE (Electricity Regulations 1994), and Release Letter requests (including Personal Use). |
| Feedback & Complaints | eaduan@st.gov.my | Submission of general public feedback, service grievances, regulatory complaints, or operational issues related to energy utilities. |
| International Relations & Strategic Partnerships in the Energy Sector | sper@st.gov.my | Inquiries regarding international and external relations, stakeholder engagement initiatives, strategic bilateral/multilateral collaborations, and energy sector strategic planning initiatives. |
| Strategic Communications | sc@st.gov.my | General public inquiries, official ST corporate matters, and strategic communications. |
| Suruhanjaya Tenaga Media | media@st.gov.my | Media inquiries, press release requests, interview bookings, and official ST media relations. |
| Diamond Building Visit | visit@st.gov.my | Booking and administrative arrangements for guided educational visits and official delegations to the eco-friendly ST Diamond Building headquarters. |
| Battery Energy Storage System (BESS) | gpbess@st.gov.my | Technical queries regarding safety regulations, installation standards, and guidelines for Battery Energy Storage Systems (BESS) safety. |
| Malaysia Energy Literacy Program (MELP) | melp@st.gov.my | Inquiries about energy awareness educational campaigns, public outreach modules, and community literacy programs. |
| Suruhanjaya Tenaga's Energy Competency Excellence (ST-ECE) | stece@st.gov.my | Inquiries regarding ST-ECE training standards, competency exams, and professional development programs. |
Energy Transition Programmes
| Programme | Scope of Enquiries | |
|---|---|---|
| Corporate Renewable Energy Supply - Scheme (CRESS) | cress@st.gov.my | Queries regarding the CRESS framework, open-grid access participation, eligible green power producers, and corporate green energy supply arrangements. |
| Community Renewable Energy Aggregation Mechanism (CREAM) | cream@st.gov.my | Inquiries concerning CREAM framework, aggregation models, and local clean energy distribution frameworks. |
| Corporate Green Power Programme (CGPP) | cgpp@st.gov.my | Matters related to Virtual Power Purchase Agreements (VPPAs), developer/corporate consumer applications, and CGPP quota allocations. |
| Green Electricity Tariff (GET) | get@st.gov.my | Questions regarding subscription, eligibility, and billing queries for green energy generated from renewable sources under the GET program. |
| Solar Accelerated Transition Action Programme (Solar ATAP) | atap@st.gov.my | Information and updates regarding Solar ATAP initiatives, adoption guidelines, and technical transition support. |
| Enhanced New Enhanced Dispatch Arrangement (NEDA) | neda@st.gov.my | Technical and administrative inquiries regarding merchant generator registration, power dispatch rules, and market participation under NEDA. |
Energy Efficiency
| Programme/Activity | Scope of Enquiries | |
|---|---|---|
| Energy Consumer | enc@st.gov.my | Communication email related to Energy Consumer (EC) |
| Person in Charge of a Building | pic-building@st.gov.my | Communication email related to Building, Energy Intensity Label |
| Energy Using Product / Certificate of Energy Efficiency (COE) / Minimum Energy Performance Standard (MEPS) | eup@st.gov.my meps@st.gov.my |
Communication email related to energy using products, Certificate of Energy Efficiency (COE) and Minimum Energy Performance Standard (MEPS). Both email address will redirect to the same mailbox. |
| Registered Energy Manager | rem@st.gov.my | Communication email for registration of Energy Manager (REM) |
| Registered Energy Auditor | rea@st.gov.my | Communication email for registration of Energy Auditor (REA) |
| Registered Training Institution | rti@st.gov.my | Communication email for registration of training institution (RTI) |
| Energy Management Information System | emisadmin@st.gov.my | Communication email for query on Energy Management Information System (EMIS) |
Report an Incident
| State | Report Incident |
|---|---|
| Johor | Regional Director - kasim@st.gov.my Regional Email - stjb@st.gov.my |
| Kedah | Regional Director - hisyamudin@st.gov.my Regional Email - stbtw@st.gov.my |
| Kelantan | Regional Director - teratail@st.gov.my Regional Email - stkb@st.gov.my |
| Melaka | Regional Director - faisal@st.gov.my Regional Email - stmlk@st.gov.my |
| Negeri Sembilan | Regional Director - faisal@st.gov.my Regional Email - stmlk@st.gov.my |
| Pahang | Regional Director - norsham@st.gov.my Regional Email - stktn@st.gov.my |
| Penang | Regional Director - hisyamudin@st.gov.my Regional Email - stbtw@st.gov.my |
| Perak | Regional Director - shahrul@st.gov.my Regional Email - stiph@st.gov.my |
| Perlis | Regional Director - hisyamudin@st.gov.my Regional Email - stbtw@st.gov.my |
| Selangor | Regional Director - zulazri@st.gov.my Regional Email - stpj@st.gov.my |
| Terengganu | Regional Director - teratail@st.gov.my Regional Email - stkb@st.gov.my |
| Kuala Lumpur | Regional Director - zulazri@st.gov.my Regional Email - stpj@st.gov.my |
| Putrajaya | Regional Director - zulazri@st.gov.my Regional Email - stpj@st.gov.my |