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Who to Contact
Programme/Activity
| Programme/Activity | Scope of Enquiries | |
|---|---|---|
| Registration, Renewal, or Cancellation of Electrical Competent Person Registration | ST Regional Office Email Addresses (based on the installation’s state/region) |
Enquiries regarding the registration, renewal, or cancellation of Electrical Competent Person Registration. Note: Applications must be submitted through the ECOS system and will be processed by the relevant ST Regional Office based on the location of the installation (e.g., ST Perak for installations located in Perak). |
| Application or Renewal of Competent Person Certificate | cr@st.gov.my | Enquiries regarding application or renewal of competent person certificates. |
| Registration of Electrical or Gas Contractor | so@st.gov.my | Enquiries regarding registration of electrical or gas contractors. |
| Registration of Electrical Installation | so@st.gov.my | Enquiries regarding registration of electrical installations. |
| Application for Private / Public Installation Electricity or Gas License | licensing@st.gov.my | Enquiries regarding application for private or public installation electricity or gas licenses. |
| Import of Electrical Equipment and Release Letter (Certificate of Approval (CoA) for Electrical Equipment | kelengkapan@st.gov.my | Enquiries regarding Certificate of Approval (CoA) applications, electrical equipment importation compliance under GAEE (Electricity Regulations 1994), and Release Letter requests (including Personal Use). |
| Feedback & Complaints | eaduan@st.gov.my | Submission of general public feedback, service grievances, regulatory complaints, or operational issues related to energy utilities. |
| International Relations & Strategic Partnerships in the Energy Sector | sper@st.gov.my | Enquiries regarding international and external relations, stakeholder engagement initiatives, strategic bilateral/multilateral collaborations, and energy sector strategic planning initiatives. |
| Strategic Communications | sc@st.gov.my | General public enquiries, official ST corporate matters, and strategic communications. |
| Suruhanjaya Tenaga Media | media@st.gov.my | Media enquiries, press release requests, interview bookings, and official ST media relations. |
| Diamond Building Visit | visit@st.gov.my | Booking and administrative arrangements for guided educational visits and official delegations to the eco-friendly ST Diamond Building headquarters. |
| Battery Energy Storage System (BESS) | gpbess@st.gov.my | Technical queries regarding safety regulations, installation standards, and guidelines for Battery Energy Storage Systems (BESS) safety. |
| Malaysia Energy Literacy Program (MELP) | melp@st.gov.my | Enquiries about energy awareness educational campaigns, public outreach modules, and community literacy programs. |
| Suruhanjaya Tenaga's Energy Competency Excellence (ST-ECE) | stece@st.gov.my | Enquiries regarding ST-ECE training standards, competency exams, and professional development programs. |
Energy Transition Programmes
| Programme | Scope of Enquiries | |
|---|---|---|
| Corporate Renewable Energy Supply - Scheme (CRESS) | cress@st.gov.my | Queries regarding the CRESS framework, open-grid access participation, eligible green power producers, and corporate green energy supply arrangements. |
| Community Renewable Energy Aggregation Mechanism (CREAM) | cream@st.gov.my | Enquiries concerning CREAM framework, aggregation models, and local clean energy distribution frameworks. |
| Corporate Green Power Programme (CGPP) | cgpp@st.gov.my | Matters related to Virtual Power Purchase Agreements (VPPAs), developer/corporate consumer applications, and CGPP quota allocations. |
| Green Electricity Tariff (GET) | get@st.gov.my | Questions regarding subscription, eligibility, and billing queries for green energy generated from renewable sources under the GET program. |
| Solar Accelerated Transition Action Programme (Solar ATAP) | atap@st.gov.my | Information and updates regarding Solar ATAP initiatives, adoption guidelines, and technical transition support. |
| Enhanced New Enhanced Dispatch Arrangement (NEDA) | neda@st.gov.my | Technical and administrative enquiries regarding merchant generator registration, power dispatch rules, and market participation under NEDA. |
Energy Efficiency
| Programme/Activity | Scope of Enquiries | |
|---|---|---|
| Energy Consumer | enc@st.gov.my | Communication email related to Energy Consumer (EC) |
| Person in Charge of a Building | pic-building@st.gov.my | Communication email related to Building, Energy Intensity Label |
| Energy Using Product / Certificate of Energy Efficiency (COE) / Minimum Energy Performance Standard (MEPS) | eup@st.gov.my meps@st.gov.my |
Communication email related to energy using products, Certificate of Energy Efficiency (COE) and Minimum Energy Performance Standard (MEPS). Both email address will redirect to the same mailbox. |
| Registered Energy Manager | rem@st.gov.my | Communication email for registration of Energy Manager (REM) |
| Registered Energy Auditor | rea@st.gov.my | Communication email for registration of Energy Auditor (REA) |
| Registered Training Institution | rti@st.gov.my | Communication email for registration of training institution (RTI) |
| Energy Management Information System | emisadmin@st.gov.my | Communication email for query on Energy Management Information System (EMIS) |
Report an Incident
| State | Report Incident |
|---|---|
| Johor | Regional Director - kasim@st.gov.my Regional Email - stjb@st.gov.my |
| Kedah | Regional Director - hisyamudin@st.gov.my Regional Email - stbtw@st.gov.my |
| Kelantan | Regional Director - teratail@st.gov.my Regional Email - stkb@st.gov.my |
| Melaka | Regional Director - faisal@st.gov.my Regional Email - stmlk@st.gov.my |
| Negeri Sembilan | Regional Director - faisal@st.gov.my Regional Email - stmlk@st.gov.my |
| Pahang | Regional Director - norsham@st.gov.my Regional Email - stktn@st.gov.my |
| Penang | Regional Director - hisyamudin@st.gov.my Regional Email - stbtw@st.gov.my |
| Perak | Regional Director - shahrul@st.gov.my Regional Email - stiph@st.gov.my |
| Perlis | Regional Director - hisyamudin@st.gov.my Regional Email - stbtw@st.gov.my |
| Selangor | Regional Director - zulazri@st.gov.my Regional Email - stpj@st.gov.my |
| Terengganu | Regional Director - teratail@st.gov.my Regional Email - stkb@st.gov.my |
| Kuala Lumpur | Regional Director - zulazri@st.gov.my Regional Email - stpj@st.gov.my |
| Putrajaya | Regional Director - zulazri@st.gov.my Regional Email - stpj@st.gov.my |