After meeting with the licensee, I am still not satisfied with the resolution provided. | Suruhanjaya Tenaga

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Karnival Bijak Tenaga

Energy Regulatory Insights (ERI)

After meeting with the licensee, I am still not satisfied with the resolution provided.

If the consumer is not satisfied with the resolution provided, the consumer may submit a formal complaint to the Energy Commission for further action.

Complaints can be made via the following website: https://aduan.st.gov.my/

How can I find out whether an adapter has been approved for sale and use? How long does the application process for a New Certificate of Approval and Renewal of Certificate of Approval take? How long does the application process for a New Certificate of Approval and Renewal of Certificate of Approval take? What penalties may be imposed on traders who sell electrical equipment that has not obtained a Certificate of Approval (COA)? How can I find out whether an adapter has been approved for sale and use?