The amount of the lost revenue claim made by the licensee is high. How is this amount determined?

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The amount of the lost revenue claim made by the licensee is high. How is this amount determined?

The amount of the lost revenue claim is determined by the licensee based on several factors, including the type of tampering, the calculation method, the claim period, the difference between the actual and undercharged readings, and others. In this regard, the licensee must comply with the Guidelines on the Procedure for Claiming Lost Revenue when making a claim from a consumer. Consumers may contact the licensee for an explanation of the calculation details.

The lost revenue claim method can also be referred to in Chapter 5 of the Guidebook on the Procedure for Claiming Lost Revenue by Licensees issued by ST.

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