Can a consumer lodge a complaint with ST upon receiving a claim letter from the licensee relating to KUPM? | Suruhanjaya Tenaga

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Can a consumer lodge a complaint with ST upon receiving a claim letter from the licensee relating to KUPM?

Consumers are advised to refer to the licensee first and keep all records of any feedback received. If no resolution can be reached between the consumer and the licensee, the consumer may lodge a complaint with ST.

What penalties may be imposed on traders who sell electrical equipment that has not obtained a Certificate of Approval (COA)? How can I find out whether an adapter has been approved for sale and use? How long does the application process for a New Certificate of Approval and Renewal of Certificate of Approval take? Can adapters be sold without obtaining approval from the Energy Commission (Suruhanjaya Tenaga)? Must televisions sold be affixed with the Energy Commission's energy efficiency label?