The electricity supply at my home is frequently interrupted, can I claim a rebate from the licensee?

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The electricity supply at my home is frequently interrupted, can I claim a rebate from the licensee?

Consumers are entitled to make a rebate claim from the licensee if the Guaranteed Service Level (GSL) is not complied with by the licensee. Full details of the Guaranteed Service Level (GSL) requirements can be obtained from the ST website: https://www.st.gov.my/ms/details/policies_details/34/10

What penalties may be imposed on traders who sell electrical equipment that has not obtained a Certificate of Approval (COA)? How can I find out whether an adapter has been approved for sale and use? How long does the application process for a New Certificate of Approval and Renewal of Certificate of Approval take? Can adapters be sold without obtaining approval from the Energy Commission (Suruhanjaya Tenaga)? Must televisions sold be affixed with the Energy Commission's energy efficiency label?

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