In the events of disputes between consumers and the licensees regarding the electricity meters, what are the actions taken by the Energy Commission?

Any disputes between consumers and the licensees regarding the electricity metering can be referred to the Energy Commission, who will act in accordance with Act 447 and the regulations made under the Act. The Commission may also collect information and evidence including witnesses’ statements, if necessary.

Can the users choose to install their own electricity meters at their own premises? Which organisations monitor the electricity meter manufacturer? What steps have been taken by the Energy Commission in regulating the electricity meter industry? Are the test laboratories that run the calibration process accredited by the regulatory body?

Meter