Frequently Asked Questions
General
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I intend to carry out new wiring / modification / wiring upgrade / rewiring / additional wiring at my residence — which party should I appoint to carry out this work?
What penalties may be imposed on traders who sell electrical equipment that has not obtained a Certificate of Approval (COA)?
How long does the application process for a New Certificate of Approval and Renewal of Certificate of Approval take?
How can I find out whether an adapter has been approved for sale and use?
Can adapters be sold without obtaining approval from the Energy Commission (Suruhanjaya Tenaga)?
After meeting with the licensee, I am still not satisfied with the resolution provided.
Are there electrical contractors offering services to reduce electricity usage?
Can a consumer lodge a complaint with ST upon receiving a claim letter from the licensee relating to KUPM?
Why does the licensee ask me to switch on the load in my house for the meter testing to be carried out?
What is the time period for a licensee's claim of lost revenue in cases involving KUPM?