I do not receive an electricity bill from the licensee.

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I do not receive an electricity bill from the licensee.

The electricity bill is issued to the consumer monthly by the licensee. If the consumer does not receive the electricity bill, the consumer may contact the licensee to obtain it. In addition, consumers may also obtain their monthly electricity bill via the licensee's application (if available, such as MyTNB).

What penalties may be imposed on traders who sell electrical equipment that has not obtained a Certificate of Approval (COA)? How can I find out whether an adapter has been approved for sale and use? How long does the application process for a New Certificate of Approval and Renewal of Certificate of Approval take? Can adapters be sold without obtaining approval from the Energy Commission (Suruhanjaya Tenaga)? Must televisions sold be affixed with the Energy Commission's energy efficiency label?

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