The licensee has charged a fee when I contacted them to check an electricity meter that may be inaccurate.

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The licensee has charged a fee when I contacted them to check an electricity meter that may be inaccurate.

Consumers may be charged a fee determined by the licensee if they apply to have the meter checked. However, the fee will be refunded to the consumer if:

i. Meter is found to be inaccurate and exceeds 3%

ii. Meter is found to be registering energy consumption while no electrical current is flowing

In the event that (i) or (ii) occurs, the consumer's account shall be adjusted, and the consumer's meter must also be replaced with a new meter.

What penalties may be imposed on traders who sell electrical equipment that has not obtained a Certificate of Approval (COA)? How can I find out whether an adapter has been approved for sale and use? How long does the application process for a New Certificate of Approval and Renewal of Certificate of Approval take? Can adapters be sold without obtaining approval from the Energy Commission (Suruhanjaya Tenaga)? Must televisions sold be affixed with the Energy Commission's energy efficiency label?

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