Frequently Asked Questions
General
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The electricity supply at home keeps cutting off, and the main circuit breaker also keeps tripping frequently.
The electricity supply at my home is frequently interrupted, can I claim a rebate from the licensee?
I found that my electricity bill this month increased right after the smart meter was replaced.
Why does the licensee want to change my home's electricity meter to a smart meter even though the old meter is still in good condition?
I found that my electricity bill this month is very high compared to last month.
The licensee has charged a fee when I contacted them to check an electricity meter that may be inaccurate.
I received a letter/notice of an undercharged revenue claim from the licensee after they informed me that my home's meter installation had been tampered with. Can the licensee conduct an inspection on the premises without the presence of a representative
The licensee carried out an inspection while I was not at home. Can the meter inspection still be carried out without my presence as the consumer?
The amount of the lost revenue claim made by the licensee is high. How is this amount determined?
If a consumer feels that the amount claimed is unreasonable, what can the consumer do?